Uvjeti korištenja chat asistenta „LUISA” tvrtke LUNOS Lüftungstechnik GmbH & Co. KG

1. Područje primjene

Ovi uvjeti uređuju korištenje chat asistenta „LUISA” (u daljnjem tekstu: „chatbot”) tvrtke LUNOS Lüftungstechnik GmbH & Co. KG (u daljnjem tekstu: „LUNOS”). Korištenjem chatbota prihvaćate ove uvjete korištenja u njihovoj trenutačno važećoj verziji.

2. Svrha chatbota

Chatbot je namijenjen pružanju informacija o proizvodima, uslugama i sadržajima tvrtke LUNOS te o općenitom prozračivanju stambenih prostora. Korisnicima, poslovnim partnerima i zainteresiranim osobama omogućuje jednostavniji pristup informacijama te nadopunjuje korisničku podršku.

3. Opseg funkcionalnosti i dostupnost

Chatbot je dobrovoljna i besplatna usluga. Tvrtka LUNOS ne jamči stalnu ni neometanu dostupnost chatbota te zadržava pravo da ga u bilo kojem trenutku izmijeni, proširi ili ukine.

4. Informacije nisu pravno obvezujuće

Informacije pružene putem chatbota služe isključivo u informativne svrhe. Ne predstavljaju pravno obvezujući savjet, jamstvo ni garanciju. Za obvezujuće informacije obratite se izravno tvrtki LUNOS.

Sadržaj generiran umjetnom inteligencijom može sadržavati pogreške.

5. Dopušteno korištenje

Chatbot se smije koristiti isključivo u sljedeće svrhe:

Prikupljanje informacija o proizvodima, uslugama i sadržajima tvrtke LUNOS.
Podrška pri općim pitanjima o ventilacijskim sustavima, prozračivanju stambenih prostora i njihovoj primjeni u okviru proizvoda LUNOS.

Svaka druga uporaba nije dopuštena. Nedopuštene uporabe uključuju osobito, ali ne isključivo, sljedeće:

Korištenje u konkurentske svrhe

– Korištenje u konkurentske svrhe, osobito za analizu poslovnih strategija, usporedbu cijena, praćenje tržišta ili oglašavanje konkurentskih proizvoda.

– Korištenje generiranih sadržaja u vezi s konkurentskim proizvodima (npr. za opisivanje, objašnjavanje ili dokumentiranje takvih proizvoda).

Objavljivanje i prosljeđivanje

– Objavljivanje, tiskanje ili prosljeđivanje generiranih sadržaja u knjigama, stručnim časopisima, znanstvenim radovima, na internetskim stranicama, forumima, blogovima ili sličnim platformama.

– Korištenje sadržaja za izradu vlastitih proizvoda, dokumentacije ili publikacija kojima se krše prava trećih osoba ili koje ostavljaju dojam službenih sadržaja tvrtke LUNOS.

Nezakoniti sadržaji

– Korištenje za širenje nezakonitih, uvredljivih, diskriminirajućih, obmanjujućih ili na drugi način štetnih sadržaja.

Automatizirane i tehničke manipulacije

– Automatizirani upiti (npr. putem botova ili skripti) koji utječu na rad sustava ili iz njega prikupljaju informacije.

– Manipuliranje sigurnosnim mehanizmima, njihovo zaobilaženje ili pokušaji zaobilaženja.

– Analiza, dekompilacija ili drugi oblici obrnutog inženjerstva s ciljem otkrivanja mehanizama sustava ili njegovih ranjivosti.

Povjerljivost i zaštita podataka

– Unošenje povjerljivih, osobnih ili poslovno osjetljivih informacija u chatbot, osim ako to tvrtka LUNOS izričito dopušta.

– Zlouporaba generiranih sadržaja radi otkrivanja povjerljivih podataka ili internih informacija.

Informacije nisu pravno obvezujuće

– Nije dopušteno koristiti generirane sadržaje kao zamjenu za pravno, medicinsko, tehničko ili drugo stručno savjetovanje. Sadržaji su isključivo informativne prirode.

Odgovorno korištenje

– Korisnici su dužni provjeriti točnost i prikladnost generiranih sadržaja prije njihove daljnje uporabe.

– Zabranjeno je korištenje sadržaja na način koji bi mogao dovesti treće osobe u zabludu ili im nanijeti štetu.

6. Isključenje odgovornosti

Tvrtka LUNOS ne preuzima odgovornost za točnost, potpunost ili ažurnost sadržaja pruženih putem chatbota. Svaka odgovornost za izravnu ili neizravnu štetu nastalu korištenjem chatbota isključena je u mjeri dopuštenoj zakonom.

7. Zaštita osobnih podataka

Tijekom korištenja chatbota može doći do obrade osobnih podataka. Međutim, takva obrada nije predviđena i unos osobnih podataka nije dopušten. Chatbot funkcionira u potpunosti bez potrebe za unosom osobnih podataka. Obrada podataka provodi se u skladu s važećim propisima o zaštiti podataka, osobito Općom uredbom o zaštiti podataka (GDPR).

Više pojedinosti dostupno je u Pravilima o privatnosti tvrtke LUNOS.

8. Izmjene uvjeta korištenja

Tvrtka LUNOS zadržava pravo izmjene ili dopune ovih uvjeta korištenja u bilo kojem trenutku. Trenutačno važeća verzija objavljena je u chatbotu (putem poveznica) i na internetskoj stranici tvrtke LUNOS. Nastavkom korištenja nakon stupanja izmjena na snagu smatra se da korisnik prihvaća navedene izmjene.

9. Sankcije u slučaju kršenja uvjeta

U slučaju kršenja ovih uvjeta korištenja tvrtka LUNOS zadržava pravo privremeno ili trajno onemogućiti pristup chatbotu. Osim toga, mogu se pokrenuti pravni postupci, osobito radi podnošenja zahtjeva za naknadu štete.

10. Kontakt

Za pitanja u vezi s uvjetima korištenja ili uporabom chatbota obratite se na sljedeću adresu:

LUNOS Lüftungstechnik GmbH & Co. KG
Wilhelmstraße 31, 13593 Berlin
E-pošta: info@lunos.de
Telefon: +49 30 362001-0

Pravne informacije

Ovaj sustav koristi sljedeći softver odnosno softverske komponente:

OpenAI

OpenAI API za obradu prirodnog jezika i pružanje odgovora temeljenih na umjetnoj inteligenciji. Temeljna tehnologija obrade jezika zasniva se na modelima iz serije GPT (Generative Pre-trained Transformer), koje pruža OpenAI, L.L.C., 3180 18th Street, San Francisco, CA 94110, SAD.

Korištenje usluga OpenAI odvija se u skladu s uvjetima korištenja OpenAI-ja i licencnim uvjetima API-ja. OpenAI ne preuzima odgovornost za sadržaje generirane ovom aplikacijom. Odgovornost za korištenje i tumačenje generiranih informacija u cijelosti snosi pružatelj ove aplikacije.

Sva prava na temeljnu tehnologiju umjetne inteligencije ostaju u vlasništvu tvrtke OpenAI. Sadržaji generirani sustavom mogu biti predmet autorskih prava. Svaka ponovna uporaba, objavljivanje ili sustavno arhiviranje tih sadržaja može zahtijevati ispunjavanje dodatnih pravnih uvjeta.

Za pitanja u vezi s integracijom, licenciranjem ili obradom podataka obratite se pružatelju ovog sustava.

Odgovornost za sadržaje ove aplikacije snosi tvrtka LUNOS Lüftungstechnik GmbH & Co. KG für Raumluftsysteme, a ne OpenAI. Imajte na umu da sadržaji generirani umjetnom inteligencijom nisu nužno pravno obvezujući niti bez pogrešaka.

Ovaj proizvod koristi komponente licencirane prema licenci Apache License, Version 2.0. Tekst licence: http://www.apache.org/licenses/LICENSE-2.0 © 2025 LUNOS Lüftungstechnik GmbH & Co. KG für Raumluftsysteme. Izvršene su izmjene.

Ovaj proizvod koristi modele gpt-oss:20b i gpt-oss:120b, koje je razvio OpenAI. Modeli su objavljeni pod licencom Apache License 2.0. Pogledajte: https://github.com/openai/gpt-oss

Streamlit

Ova aplikacija, između ostalog, koristi biblioteku otvorenog koda Streamlit. Ova aplikacija koristi softverske komponente licencirane pod licencom Apache License 2.0 https://www.apache.org/licenses/LICENSE-2.0 . Cjeloviti tekst licence dostupan je na navedenoj poveznici. Ostale komponente otvorenog koda koje se eventualno koriste dokumentiraju se prema najboljim saznanjima. Pripadajuće licence i autorska prava ostaju u vlasništvu izvornih nositelja prava.

Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.

Ovaj proizvod koristi model „intfloat/multilingual-e5-base” (model za vektorske prikaze i semantičko pretraživanje) za semantičko pretraživanje podataka, primjerice u izvornim datotekama. Model je dostupan pod licencom MIT koju osigurava intfloat na platformi Hugging Face:

https://huggingface.co/intfloat/multilingual-e5-base

Model: intfloat/multilingual-e5-base Izvor: https://huggingface.co/intfloat/multilingual-e5-base Licencija: MIT License Svrha uporabe: Model za vektorske prikaze (embedding) za semantičko pretraživanje

Komponenta: LangChain Verzija: 0.2.1 Izvor: https://github.com/langchain-ai/langchain Licencija: MIT License Svrha uporabe: Orkestracija poziva alata pomoću velikih jezičnih modela (LLM) i obrada dokumenata

Komponenta: GPT-OSS 20B Izdavač: OpenAI Objavljeno: kolovoz 2025. Izvor: https://huggingface.co/openai/gpt-oss-20b Licencija: Apache License, Version 2.0 (January 2004) Svrha uporabe: Jezični model za komercijalno izvođenje zaključivanja i integraciju u RAG arhitekturu

Komponenta: Ollama (CLI & Library) Izvor: https://github.com/ollama/ollama Licencija: MIT License Svrha uporabe: Upravljanje modelima umjetne inteligencije i njihovo izvršavanje

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